New gold eXPERIENCE- Dedicated Phone Ordering Services

  

 

Dedicated phone ordering is a new value-added service for our honourable super e-gold members, it simplifies your shopping journey while still enjoying a huge selection of products and easy online payment options at home.

We know that when you want to celebrate or home cooking, the food or ingredient you need should arrive as fast as possible. This service allows you to place your order by phone and have it delivered to your appointed address, offering you an easy access to your favourite lifestyle store at home. Order NOW!

How does Dedicated Phone Ordering Services work?

Follow these simple steps to enjoy this dedicated service at city’super: 

  1. Get your shopping list ready and call 852-2277 3288 during Monday to Friday, 10:00am to 6:00pm.
  2. Tell our customer services specialists the product reference numbers or categories you wish to order. Not sure about the brands or other details? No problem! Help is at hand because our customer services specialists can propose a variety of options based on your wish list.
  3. Our customer services specialists shall contact you by Phone or Email to finalise your order arrangement. After confirming the details, you will receive an e-mail from us with an online payment link. With this, you are welcome to settle the payment online at home without the trouble of coming to our stores in person.
  4. You may pick up the order from city’super Customer Collection Point or have it professionally delivered to your home.

Terms and Condition

  • This service is applicable to items available at city'super store. 
  • Free home delivery service is available upon a net spending of HK$400 or above.
  • For net spending less than HK$400, HK$100 delivery surcharge will apply.
  • For any service enquiry, please call our dedicated hotline at 2277 3288. (Business Hours: Monday to Friday 10:00am to 6:00pm)
  • City Super Limited reserves the right to amend terms and conditions and to make final decision on all matters of dispute.

 

 

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