Online Order and Delivery

Home Delivery

Order of HK$299 or above* – Free Delivery
Purchase less than HK$299* - HK$100 delivery charge﹟

City Super Limited accepts payments made by Stripe. Orders will be charged in Hong Kong dollars.

*Applicable to merchandises listed on this website only.
﹟Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.


Hong Kong Home Delivery Service

The selection of delivery timeslot is only available for ordering on the LOG-ON website.

Service Area Standard Delivery Time Slot Service Type
Hong Kong Island,
Kowloon,
New Territories
Mon to Sun
  • 9:00 a.m. - 1:00 p.m. or 
  • 1:00 p.m. - 6:00 p.m. 
2 Days Delivery
Remote areas:
Ma Wan,
Tung Chung,
Sai Kung,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po,
Discovery Bay
Mon to Sun
  • 9:00 a.m. - 1:00 p.m. or 
  • 1:00 p.m. - 6:00 p.m. 

(Delivery within the selected timeslot cannot be guaranteed for remote areas, but efforts will be made to arrange it.)

2 Days Delivery

Service Area

Hong Kong Island,
Kowloon,
New Territories

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Same Day Available

Service Area

Remote areas:
Ma Wan,
Tung Chung,
Sai Kung,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po

Standard Delivery Time Slot

Mon to Sun (9:00 a.m. - 6:00 p.m.)

Service Type

Next Day Services Only

 

Terms and conditions:

  • The designated delivery time is from 9:00 a.m. to 1:00 p.m. or from 1:00 p.m. to 6:00 p.m. (excluding remote areas). 
  • Delivery service is not available to Chek Lap Kok, outlying islands, warehouse, container terminal, site and overseas destinations. 
  • Order cut-off time is 12:00 noon time for the delivery services. 
  • If customers want to make changes to an order that is being processed, they must contact us at least 2 working days in advance or we will not accept any changes.
  • Customers shall allow us to access to the designated delivery location and ensure that a responsible person is at the delivery location provided to receive the order. If such a responsible person is not present at the time of delivery, customers hereby consent to us leaving the order at the delivery location they have nominated. The customer accepts responsibility for the products ordered from that moment on.
  • Delivery shall be in accordance with the delivery schedule selected by the customer. No new arrangement will be made for the existing products in the order arising as a result of a delivery delay or failure for reasons beyond our control, including inadequate delivery instructions from customers or order changes requested by customers with less than 2 working days’ notice.
  • Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted. Delivery service will be deferred by 1 day.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Click and Collect Services

Order Services Lead-time:

2 Days lead time for online orders submitted before 12:00 p.m. 

Store Pickup Locations:

apm, Festival Walk, Fashion Walk, iSquare, Metroplaza, Cityplaza, Harbour City, Langham Place, PopCorn, Tai Po Mega Mall, Times Square and tmtplaza.

Customers may choose to collect the online orders at the pickup counter of our LOG-ON stores. It is a must to present the order confirmation number when collect the order. Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Shopping Bag Charge

City Super Group is committed to promoting daily environmental protection habits, and has implemented a series of plastic and waste reduction policies, encourage customer to enjoy a plastic-free life and cherish the Earth together.

Discover More about the Latest Shopping Bag Charge and Reducing Plastic Measures