city’super shall make every effort to ensure products displayed on the E-Shop are in
stock. If a product runs out of stock, city’super reserves the right to offer a
substitution or refund to the customer.
city’super shall make every effort to provide customers with a substitute product of
similar value and style. city’super shall notify customers of unavailable products and
their substitutes by phone or email before delivery.
Customers have the right to reject any substitutes offered. city’super will refund the
amount that customers have been charged for that product.
If customers have agreed that substitutions are allowed, the final value of the customers’ order may be
affected by substituting similar products. The prices charged are those applicable on the day of order
All orders are subject to confirmation of final availability and city’super reserves
the right to decline any order at our sole discretion.
Items sold are non-refundable and non-exchangeable.
Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be
arranged provided that the customer informs City Super Limited at
+852 2429 8588 within 3 days upon receipt of merchandise. The receipt of
merchandise will serve as a proof of purchase.
City Super Limited reserves the right to amend terms & conditions and of final decision on all
matters of disputes.
For any enquiry regarding online order and delivery, please call our customer service hotline at
+852 2429 8588 or email to
email@example.com.(Service hour: Monday to Friday 10:00am
to 6:00pm, except Public Holidays)
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